Terms and Conditions

These terms of trade and delivery are in use on products bought on www.luxreaders.co.uk. To shop on Luxreaders.com you have to be at least 18 years old and have a valid debit card accepted by Luxreaders. Luxreaders.co.uk is owned by Luxreaders ApS.

When shopping on Luxreaders.co.uk, you accept these terms and you are therefore obliged to look through the terms before ordering. Since Luxreaders can change these terms from time to time you should read the terms every time you are shopping at Luxreaders.co.uk. The terms were last updated on the 25th of October 2017.

 

Payment and delivery

We accept payment by Visa, MasterCard and Paypal. The amount will be charged to you once the product is shipped. If you have ordered more than one product, and one of them is on back order, we will charge you when that product is shipped.

You will always be able to see the total shipping costs when choosing a delivery option during the completion of your order. These can be seen at our checkout when you are choosing delivery option.

 

Right of cancellation

You have the right to cancel a purchase without cause within 14 days. If you have purchased more than one product in an order, you can choose to cancel the purchase of some or all products. Read below about refund of shipping costs on cancellation.

The cancellation period expires 14 days after the day you have received your product. If you have ordered several products in one order and we are unable to deliver the products at the same time, the cancellation period runs from the day you receive the last product. If the day of expiry is a holiday or a weekend day it will be prolonged to the following weekday.

You have to contact us to cancel. You may send a letter to us at Luxreaders ApS, c/o Milcom A/S, Hørmarken 7, 3520 Farum, Denmark in which you announce your cancellation wish or you can send an e-mail to hi@luxreaders.co.uk.

The cancellation period is complied with if you have sent your cancellation notice before the cancellation period is expired.

You cannot cancel by simply refusing to receive the product or by not picking it up without informing Luxreaders about your wish to cancel the purchase.

Product return and return costs If you cancel your purchase of a product you have to send the product to us at Luxreaders ApS, c/o Milcom A/S, Hørmarken 7, 3520 Farum, Denmark without unnecessary delay and at most 14 days after you have informed us that you wish to cancel. The period is respected if you return the products before the expiry of the 14 days.

Products cannot be shipped on C.O.D. or without delivery. You are charged for the return of the product.

 

Refund on cancellation

We refund all payments from you when you cancel, including shipping costs. However this does not apply in the following case: If you have purchased several products in an order and only cancel part of your purchase, we will not refund the shipping costs.

If you have chosen a delivery option that is more expensive than the cheapest option we offer, we will not refund the additional costs. We refund the amount without unnecessary delay and in any case at most 14 days from the day we have received your cancellation notice. Until we have received your returned products or you have sent documentation of return, however, we can retain the refund.

Unless you have expressly agreed to something else, we will pay the refund using the same payment method that you used during the original transaction. In any case you will not be imposed with any form of fees as a consequence of the refund.

 

Complaint

If a purchased item has shortcomings - e.g. material or manufacturing defects - the Sales Law is applicable. You can complain about product shortcomings within 24 months of the time of delivery by reaching out to us using hi@luxreaders.co.uk.

We ask you to illuminate as detailed as possible what the problem is. It is not a requirement but it makes it easier to locate the error and minimize the time spent processing your complaint.

If the complaint is justified and the shortcoming cannot be alleviated without returning the product, we will refund your reasonable shipping costs. Remember that the product always needs to be sent in proper packaging and that you should get a receipt for shipping. Keep postal receipts, including information on shipping costs and possibly track-and-trace-number.