It is free to return your goods to us and you have a full return policy. Simply use the enclosed return slip which is free and always included in the package. Pack the goods securely in the same original packaging as they are received in.
Here's how you do it:
Wrap the items securely and place them back in the package and close it so that nothing can fall out. The goods must be returned in the same original packaging as they were delivered in. Then you tick the attached return label on the package and hand in the package with the freight/cargo forwarder used in connection with the delivery of the package (via Royal Mail at your local Royal Mail post office or post store).
Note that the return shipment is only free if you use Luxreaders' enclosed return label.
You will automatically receive an email when we register your return in our warehouse. It can take up to 14 days. We then pay the purchase price to the form of payment used.
Refund upon return
When you return a purchase, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases: If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
If you have chosen a delivery form that is more expensive than the cheapest form of delivery that we offer, you will not be refunded the additional cost. We will refund the amount without undue delay and in any case within 14 days from the date we received your cancellation notice.