Free returns

Free return

It is free to return your goods to us and you have a full return policy. Simply use the enclosed return slip which is free and always included in the package. Pack the goods securely in the same original packaging as they are received in.

Here's how you do it

Wrap the items securely and place them back in the package and close it so that nothing can fall out. The goods must be returned in the same original packaging as they were delivered in. Then you tick the attached return label on the package and hand in the package with the freight/cargo forwarder used in connection with the delivery of the package (via Royal Mail at your local Royal Mail post office or post store).

Note that the return shipment is only free if you use Luxreaders' enclosed return label.

You will automatically receive an email when we register your return in our warehouse. We then pay the purchase price to the form of payment used. The entire returns process from the customer requesting a return, to our warehouse receiving and registering the package/product that is intended to be refunded, followed by the refund payment made to the customer can take up to 30 days max.

Refund upon return

When you return a purchase, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases: If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.

If you have chosen a delivery form that is more expensive than the cheapest form of delivery that we offer, you will not be refunded the additional cost. We will refund the amount without undue delay and in any case within 30 days from the date we received your cancellation notice.

IMPORTANT INFORMATION
Our return label does not contain a barcode and therefore CANNOT be scanned which can be confusing for your local postal company as most personnel are used to receiving a track and trace number. Our return label works differently: if your post office asks you to pay an amount, you must NOT agree, as we will not reimburse these costs. Our return label has already been paid for by us.