Customer Service

Contact us by mail; hi@luxreaders.co.uk

 

Opening hours: 

Mon - Fri: 09:00 - 15:00

Sat - Sun: Closed 

Frequently asked questions

What does delivery cost?

If you buy 2 pairs of glasses you will receive free delivery. If you buy 1 pair of glasses, the delivery costs £ 9.

How long is the delivery time?

If you order before 2PM on working days your order will be dispatched and shipped on the same day. If you order later than 2PM or during the weekend, your order will be dispatched and shipped the next working day.

Has my order been shipped?

As soon as your order is dispatched from our warehouse, you’ll receive an email confirmation. The email contains a trackingnumber. This trackingnumber won’t be active until the courier tracks the first action. This might first be during the evening or early next morning.

I need new return documents

Contact our customer service on hi@luxreaders.co.uk. For efficient service please add the order number.

Will my strength be back in stock?

Our next parcel of reading glasses is landing ultimo march. If you’ll like to receive information when they are in stock please contact us on hi@luxreaders.co.uk with a link to the specific product and a note regarding the strength of the glasses.

When will I be refunded?

It can take approximately 10 business days for us to receive your return in our warehouse in Denmark. As soon as we’ve received your item(s) your refund will be processed in the original form of payment within 3 business days. You’ll be notified via e-mail to the adress listed on your account when this tranaction has taken place.

My trackingnumber doesn’t work

The trackingnumber isn’t active before the courier tracks the first action. This will typically be in the evening or early next morning. We sent parcels as tracked letters to some areas. If your parcel is a tracked letter then the trackingnumber won’t show any movement.

 

Delivery and returns

What does delivery cost?

If you buy 2 pairs of glasses you will receive free delivery. If you buy 1 pair of glasses, the delivery costs £ 9.

Delivery time

If you order within 2PM on a workingday your order will be dispatch and shipped on the same day. If you order later than 2PM or during the weekend, your order will be dispatched and shipped the next working day. The shipping time varies from country to country but is normally 3-5 working days from order placement.

30 days free return

It is free to return your goods to us and you have 30 days full return policy. Simply use the enclosed return slip and pack the goods securely in the same original packaging as they are received in.

Here's how you do it:

Put the properly wrapped items back in the package and close it securely. The goods must be returned in the same original packaging as they are delivered in. Then you tick the attached return label on the package and hand in the package with the freight forwarder used in connection with the delivery of the package (via Royal Mail at your local Royal Mail post office).
Note that the return shipment is only free if you use Luxreaders' enclosed return label. You will automatically receive an email when we register your return in our warehouse. It can take up to 14 days. We then pay the purchase price to the form of payment used.

Refund upon return

When you return, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases: If you have purchased several items in an order and only regret part of your purchase, we will not refund the delivery costs.
If you have chosen a delivery form that is more expensive than the cheapest form of delivery that we offer, you will not be refunded the additional cost. We will refund the amount without undue delay and in any case within 14 days from the date we received your cancellation notice.

Do you deliver to my country?

Luxreaders.co.uk only delivers to United Kingdom.
If you want delivery to Denmark, visit Luxreaders.dk
If you want delivery to the Netherlands, visit Luxreaders.nl
If you want delivery to Norway, visit Luxreaders.no
If you want delivery to Germany, visit Luxreaders.de
If you want delivery to Finland, visit Luxreaders.fi
If you want delivery to Sweden, visit Luxreaders.se
If you want delivery to Belgium, France, Italy, Luxembourg, Poland or Spain, visit Luxreaders.com

My order

Has my order been shipped?

As soon as your order is dispatched from our warehouse, you’ll receive an email confirmation. The email contains a trackingnumber. This trackingnumber won’t be active until the courier tracks the first action. This might first be during the evening or early next morning.

Can I track my order?

Yes. As soon as your order is dispatched from our warehouse, you’ll receive an email confirmation. The email contains a trackingnumber. This trackingnumber won’t be active until the courier tracks the first action. This might first be during the evening or early next morning. We sent parcels as tracked letters to some areas. If your parcel is a tracked letter then the trackingnumber won’t show any movement.

Can I cancel my order?

No. For fast delivery, we begin processing your order once it is received. If you no longer wish to have the item(s), we recommend using our free returns once the parcel has been received. Read more about our free returns here.

Can I modify my order after it is placed?

No. Due to our efforts to ensure you receive your order as quickly and accurately as possible, we are unable to cancel or modify your order once it has been placed.

Payment

Credit/debitcard

We accept these credit and debit cards: Visa, MasterCard, Visa Electron, Maestro credit and debit card.

When will I be charged?

When your order has been placed, your card will be authorized and you will receive an email confirming that your order has been successfully placed. Payment will first be taken when we dispatched your order and ship it from our warehouse.
If your card is not authorized, payment will not be taken, and you’ll get notified immediately on the screen that the payment was unsuccessful. Please not that even if a payment is not authorized, some card issuers may still reserve the money, meaning you will not be able to access that amount of money for a short while.

 

Contact details for Luxreaders:

Luxreaders ApS

c/o Milcom A/S

CVR: 38454749

Hørmarken 7

3520 Farum

Denmark

Mail: hi@luxreaders.co.uk